To engage sales team to achieve sales target & department goal:
- Develop & monitor key performance indicators (Sales revenue, number of Orders, %margin, %out of stock, Stock turn rate…).
- Enlarge online registration & maintain customer loyalty -Understanding market needs to provide suitable products to increase Sales.
- Coordinate with Merchandise department for product order, providing product information.
- Provide business analysis and insights on sales, pricing and on-going opportunities for incremental volume and margin.
- Train up online sales team about product flow, order monitoring, delivery, returned order / products, EC site how to use functions & customer service, etc….
- Improve customer service.
- Respond promptly to customer inquiries by e-mail/chat/outbound calls.
- Communicate and coordinate with internal departments to handle and resolve customer complaints.
Make assortment planning and merchandising
- Research, analyze and evaluate the market to identify customer’s needs and product/range opportunities.
- To develop on-line merchandising and promotion strategy to achieve sales targets.
- To ensure products being available and more variety to meet online Shopper needs.
- Search for the supply of online merchandise according to strategic assortment plan.
- Supplier management, negotiation of payment terms, rebates etc.
Requirements :
- College or University degree, preferably in Economics, Business Management or related subjects
- How to calculate cost, profit, basic account is preferable
- Self-disciplined with ability to work independently and under pressure
- Customer-oriented mindset
Preferred skills
- Strong analytical ability and good in data/ figures.
- Time-management and team work skills (Team size 6-8 members).
- Strong leadership and problem solving skills.
- Abilities to use computer, office programs and database
